Refund policy

Refunds

We do not offer cash refunds for change-of-mind, fit, or sizing returns.

Refunds are strictly reserved for items that have a major manufacturing fault or have been significantly misrepresented, in accordance with consumer rights laws (see "Faulty or Incorrect Items" below).

If your item is assessed as having a major fault and a refund is approved, it will be processed back to the original payment method used to place the order. (If you used multiple payment methods, the funds will be reversed to those methods accordingly).

All other eligible returns will be issued as a Store Credit or Exchange.

Store Credit & Exchanges

A store credit (gift card) or exchange is offered on all eligible orders posted back to us within 30 days of your delivery date.

Return processing fees will be deducted from your total store credit amount ($13.99 for US orders, and $22.99 for Canada orders).

Gift cards have an initial validity period of 5 years.

Gift cards are not redeemable for cash and cannot be applied to previous or existing orders.

Faulty or Incorrect Items

If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au

We ask that you please provide as much detail as possible, including photos, so that we can quickly and thoroughly investigate your claim.

In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.

When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.

If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund